EMT Practice Test

1. Question Content...

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Question1: A sales manager would like a report of accounts with no closed/won opportunities in the last year. How can this requirement be met?

Question2: The support manager at Universal Containers wants a dashboard that shows the number of cases that remain open as of 5:00 p.m. each day. Which type of report should be used in the dashboard component?

Question3: How User can import Quota in Forecast ? Choose 2

Question4: Lets say you have a case and it may have Parent Case. Using which relationship you can get information of all child cases in parent Case ?

Question5: In Collaborative Forecasting, what can a Forecast manager do? Choose 2.

Question6: Universal Container has an app exchange application they are planning to uninstall. What tools can be used to archive data before uninstalling the application? Choose 2 answers

Question7: The VP of Marketing is launching campaigns in each region to target accounts that do not have open opportunities. What reporting solution can an administrator set up to assist with this?

Question8: The recruiting manager at Universal Containers has requested a new picklist value in the Type field on the Position object by the end of the week. If the administrator is unable to complete this request in the desired timeline, what type of access will allow the recruiting manager to make the changes in Salesforce?

Question9: Universal Containers has four sales region: North America, APAC, EMEA, and LATAM. Each sales region is led by a VP of sales. Each of the VPs wants to have a dashboard emailed to them every Monday morning that contains components with only the data for their region. How can an administrator meet this requirement?

Question10: What is allowed with Territory Management and the territory hierarchy but NOT with the standard Role Hierarchy? Choose 2 answers

Question11: Universal Container categorizes its accounts with one of two status values-Prospect or Customer. The administrator wants to automatically change the valuefrom Prospect to Customer when an opportunity is won. What can the administrator do to accomplish this? Choose 2 answers

Question12: A system administrator wants to change the field type from a lookup field to a master-detail field. What must the system administrator check in order for the change to be implemented successfully?

Question13: What permission is needed for customize entitlement , customize milestone , manage milestone and manage entitlement ?

Question14: Admin wants to restrict visibility of product support cases to a set of five users with different roles. How can he achieve this requirement?

Question15: The VP for Marketing wanted to create a new campaign per region on Accounts with no open Opportunities. What tool can you use?

Question16: In deleting Meta-Data from a Developer Org., what tool can you use? Choose 2

Question17: Users have been given Read/Write access to product support cases through criteria-based sharing rules. A user's profile only has the Read permission for cases. What is true about the user's ability to edit product support cases?

Question18: Universal container has account status field prospect and customer. Admin wants to automatically change status value from prospect to customer when opportunity is won. Choose 2

Question19: How can you ensure that the Account Name is unique?

Question20: The VP Sales wants to require that the Next Step field is always updated when an opportunity stage is changed. How can this process be automated?

Question21: Universal Container has set up a picklist dependency between Region and Zone on the Account object. The Sales manager has requested that when a user selects a region, a zone must also be selected. How can this be achieved?

Question22: When will account assignment rules automatically assign an opportunity to a territory

Question23: The VP of the company is always travelling and uses only an iPad for office communications. Employees, who are chatter users, needs to submit their quotes for approval by the VP. How will the system admin meet this? Choose 2

Question24: Admin wants to delete approval process that is no longer used by management. What makes admin not to complete this request. Choose 2

Question25: An Administrator has been asked to grant read, create and edit access to the product object for users who currently have the standard marketing user profile. How can this be accomplished? Choose 2 Answers

Question26: A user needs to copy existing products from a pricebook. What should be taken into consideration when cloning products or pricebooks?

Question27: What sums up to the Manager on both the Collaborative and Customizable Forecasting?

Question28:

Question29: AW Computing wants to identify If certain customer is eligible for a service contract based on product. How to check it ?

Question30: How to write validation rule where the condition is Amount is greater than or equal 500 and custom field should not be blank. Choose 3

Question31: Read/Write access for Product Support Cases has been granted via criteria-based sharing rule. However, profile only has Read access. What privilege does the user have?

Question32: Managers wants to view a dashboard report without logging in to Salesforce and have the data sent via email weekly.

Question33: Universal Containers uses a custom object to track customer complaints. The company wants to have a field on the custom object where they can include a reference to another complaint. What type of relationship can be used to accomplish this?

Question34: An administrator would like to know which delegated administrators are actively customizing their organization. Where can the administrator find this information?

Question35: What can you do with Chat in Live Agent ? Choose 3

Question36: What delegated admin can do ? Choose 3

Question37: The VP of Sales wants to enforce a new B2B sales process for sales representatives. For example, if an opportunity is still in the Prospecting stage one day after the next stage is due, the Deal Status should change to Stalled and the number of deals stalled on the account should be incremented. Which action can an administrator use to automate this process? Choose 2 answers

Question38: A company wants to track newly created Chatter Groups which are maintained by 4 Divisions: Corporate, Partners, Best Practices and Marketing. What will the System Admin do to best achieve this requirement?

Question39: The sales manager at Universal Containers wants to see all opportunities that do not have any activities. Which report type could be used to meet this requirement? Choose 2

Question40: A system admin found that there are accounts with the same name that are associated with contacts of the same name, too. What would be the sequence in merging these contacts into just one account?

Question41: When a lead comes in from APAC it needs to be assigned to an external partner if the manager approves. Also external partner needs to be notified that lead has been assigned to him.
Assignment rule, workflow rule

Question42: Sales management wants a small subset of users with different profiles and roles to be able to view all data for compliance purposes. How can an administrator meet this requirement?

Question43: What can an administrator do to enable customers to submit service request? Choose 2.

Question44: There is Custom Object and Only System admin has CRED access. Now they want to extend it to VP User. How System Administrator can achieve this ? Choose 2

Question45: What access can users have to Accounts and Opportunities when territory management is enabled?

Question46: The administrator needs to give an IT Manager full access to customize Salesforce. How can this be accomplished?

Question47: When using Collaborative Forecasts, what information can a sales representative access from the Forecasts tab? Choose 2 answers

Question48: Universal Containers uses Salesforce to track job positions and applicants. Applicants can apply for multiple positions, and positions will have multiple applicants. The company wants to ensure that if an applicant is deleted, all association between applicant and the position (s) that he or she has applied for are removed. How can this be accomplished?

Question49: If an administrator uses the data loader to transfer ownership of account records, what will be the result? Choose 2 answers

Question50: What is used to deploy changes on Meta-Data to different org? Choose 2

Question51: What are the system prerequisites for Territory Management? Choose 2

Question52: What will happen when you use dataloader?

Question53: Custom object with billing state, province and zip code. How we can make sure that Zip code is Correct as per billing State ?

Question54: Admin uploaded a Changeset but realized that dependent component is missing.

Question55: What needs to be done before converting lookup to Master detail relationship

Question56: Which Statement is true about the creation of entitlement processes? Choose 2 answers

Question57: Universal Container wants to relate multiple projects to opportunities to track change orders when new order items added to the project. All Opportunity team members should have access to the opportunity, but only opportunity owners should have access to the change orders. What relationship type should be used to meet these requirements?

Question58: What is required for a user to view Knowledge Articles within a Salesforce organization? Choose 2 answers

Question59: A field's label was changed in the sandbox. What should be done that the production's field label will also be changed? Choose 2

Question60: What should be done to ensure that sales users cannot access cases owned by marketing users? - TROVARE LE RISPOSTE

Question61: Testing an AppExchange package is completed on Developer Sandbox, what needs to be done to deploy the package to production without any customization?

Question62: An Administrator is setting up a default schedule. The company sells widgets for $10 each and has yearly contracts to deliver them on a weekly basis. Customer pays on a quarterly basis. Which type of default schedule to be setup?

Question63: Universal Containers uses Salesforce Knowledge and has defined its category groups based on the regions of Europe, America, Africa and Asi a. The administrator needs to restrict visibility of each category to the sales representatives within each region. How should the administrator control access to these category groups?

Question64: What permission will you give a user without editing the profile itself?

Question65: A Sales manager wants to implement a new B2B wherein when an opportunity is closed, it will add the name of the Account to the opportunity name

Question66: How you can make sure that field on record is unique.

Question67: Recruiters at Universal container uses the position object to enter and track new position. They are required to select existing salesforce user in hiring manager field. what type of relationship exist between position and user object.

Question68: A recruiting user needs to setup an object relationship between the position object and the job application object. He needs this setup so that a position record can be related to many job application records and job application records can be related to many Position Records. He also needs this in a setup where deleting a position record will delete all related job application records and deleting a job application record deletes all related position records. What can a system administrator do to fulfill the requirement?

Question69: Which deployment tool can be used to delete metadata from an organization? (choose 2 answers)

Question70: Applicant should be associated to interviewee. What relationship will allow you to create a report on number of applicants per interviewee. Choose 2

Question71: What are abilities of both Customizable and Collaborative forecasting. Choose 2

Question72: The administrator at Universal Containers needs to convert a lookup relationship to a master-detail relationship. What should the administrator verify to ensure that conversion is successful?

Question73: Admin wants parent case cant be closed until all child cases are closed.

Question74: The administrator at Universal Containers wants to improve data quality by ensuring that all accounts have a Billing State/Province based upon the Billing Postal Code for that account. How can this be achieved? Choose 2 answers

Question75: What tool can be used to move metadata between two different production environment. Choose 2

Question76: Support Records with a specific record type needs the access restricted to only a Support Manager and four support users. What can you do as a system administrator?

Question77: Admin wants to make exact copy of production metadata in developer sandbox.

Question78: What components can be transferred from Sandbox to Production Org via change sets? Choose 2

Question79: What are permissions needed for the Accounts and Opportunity Object when merging Accounts.

Question80: There is one field on Custom Object and users have entered lots of values. Now System Admin wants to create a report and categories values present in that field. How to achieve this ?

Question81: An administrator has unchecked the "Enable content pack creation" checkbox after users had created content packs. What is the impact of this change?

Question82: In Collaborative Forecasting, what can Sales users see in the Forecast tab.. Choose 2

Question83: An administrator would like to convert a Master-Detail relationship to a Lookup relationship. What action should be taken prior to converting the relationship?

Question84: Universal Containers would like applicants to apply for multiple positions, tracking how many applicants have applied and how many positions each individual applicant has applied for. To do this, the Administrator will create a JobApplication junction object between the Applicant and Position objects. Why will this action meet the requirement?

Question85: If a custom lookup field is to be deleted what choices does a system administrator has to manage the deletion (Choose 3)

Question86: System admin wants to know which delegated admin is actively customizing their organization. What will he use ?

Question87: Which features are available only in Customizable forecast ? Choose 3

Question88: Sales management wants to enforce a process in which the name of an account is always included in the name of an opportunity. How can automation be used to help meet this requirement?

Question89: A user has a profile with read only permissions for the case object. How can the user be granted edit permission for cases? How can the user be granted edit permission for cases?

Question90: What will happen when you use dataloader to transfer a record to a new owner? Choose 2

Question91: Which statement is true about change sets? Choose 3 answers

Question92: During Deployment from Sandbox to production using Changeset , Few components missed. How you are going to add those component to production ?

Question93: How to configure to make easier to search files on chatter

Question94: A user is trying to access content in a library but is receiving an insufficient privileges message. How should the administrator troubleshoot this issue? Choose 2 answers

Question95: A Sales manager must be informed if an opportunity reaches 500,000$ mark. So that manager can check if they can approve it or not ? Provided that once who is asking for approvals are chatter users. Choose 2

Question96: A USer wants to be able to find duplicate records. What permission is needed to show "Find Duplicate" button.

Question97: How can we make sure that users are using a uniformed set of tagging when using Contents. Choose 3

Question98: What be indicator factor that will explain user is above in forecast hierarchy.

Question99: How can you as a System Administrator enforce standardization of tags in libraries to prevent duplicate tags? Choose 2

Question100: A User is requesting for a new value to be added in Picklist. If System Admin is not able to perform in time what does the user need to be able to do it himeslf.

Question101: A sales manager cannot view contact owned by a salesperson. The sales person is below the sales manager in the role hierarchy. Why can't the sales manager view the contact?

Question102: An administrator has initiated the process of deploying changes from a sandbox to the production environment using the Force.com IDE. What information must be supplied to the IDE during this process? Choose 3 answers

Question103: Capability of Collaborative Forecast and Customizable Forecast Choose 2

Question104: What is true about Salesforce Communities? Choose 2

Question105: Universal Container has a custom object to track complaints. They use a field to view related complaints. What is the relationship?

Question106: While Seeing a case record that has a blank field even though that field is set as required on page layout. What may be possible reason for this kind of unexpected behavior ?

Question107: An Administrator is preparing to deploy change set into the production environment. Until the deployment is complete, only user with System Administrator profile should be allowed to access data in the production system. When any other user attempts to log in, a maintenance notice should be displayed instead. How can administrator meet this requirement?

Question108: What can a system administrator do to simplify searching in Knowledge for users? Choose 3

Question109: What things should be specified by the admin to deploy changes from Sandbox to Production org using Force.com IDE? Choose 3

Question110: What are the options in creating Price Books for Products? Choose 3

Question111: Universal Containers uses a custom object to track services called Work Items with a lookup to Accounts. The work Items records should only be visible by users that own the Account records. Which sharing setting provides the correct visibility?

Question112: Person sends an email from new refreshed Configuration Sandbox but user isnt getting the email in his org. How to debug it ? Choose 2

Question113: Agents can file vacation leave request that must be approved by the manager. An agent is unable to submit the request. What could be the possible cause?

Question114: Salary field was created in Recruiting Object. Recruiting OWD is private. Recruiter and HR manager should have salary field visible. What should be done? (Choose 2)

Question115: What permission you need for manage milestone and entitlement ? Choose 2

Question116: A lead needs to be assigned automatically to a rep, after 10 days and there is no action, the deal status should be set to Stalled after it has been approved by a Manager. Which automation processes can a system administrator use?

Question117: The inside sales manager at Universal Containers wants to be able to report on how long leads have a Lead Status of "Open" before the status changes to another value. Additionally, the sales team has requested the status value be changed with fewer clicks. What should the administrator do to meet this requirement?

Question118: After delegated administration is granted for a custom object, what action can the delegated administrator complete? Choose 2 answers

Question119: HR recruitment is allowed to give salary of 125,00$. If more than that , it should be approved by hiring manager and than director. Where should director specified ?

Question120: What permission is needed if you need to merge accounts with related opportunities and cases.

Question121: VP of Sales wants to automatically add the account name to the opportunity name once a record is saved. How can this be done?

Question122: What tool can be used to deploy sandbox to 2 different Orgs ?

Question123: A custom field can be Viewed by profile Sales Manager, VP of Sales and System Administrator. However this field should only be edited by VP of sales and System Administrator profile. How to Setup.

Question124: Universal Containers uses territory management to manage its sales territories. Territory managers and sales reps are at the same role level in the sold hierarchy. Account and opportunity objects are set to private. What record access can territory managers have for accounts and opportunities that are assigned to their territories? Choose 3

Question125: Universal container's support team offer to track service level agreements for customer. Today, they manually look up contracts by name when customer calls. How can an administrator automate this process?

Question126: What should an administrator consider when setting up and maintaining Salesforce Knowledge? Select 3

Question127: What is a capability of Territory management? Choose 2 answers

Question128: Universal Containers has a workflow rule that sends an email alert to the VP of Sales when a large deal is won. The VP is reporting that these emails are not being delivered. What tool could be used to determine the problem? Choose 2 answers

Question129: Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers

Question130: Vice President is on Vacation and he needs to approve a big deal more than 250,000$. What should be configured.

Question131: An Administrator has uploaded a change set from a sandbox to a production organization and would like to add a missing component to the change set before deployment. What options does the administrator have to modify the change set? Choose 2 answers

Question132: What must be considered in Communities for internal and external users. External users are using chatter. Choose 2

Question133: You have created a workflow to send email. However customer is complaining that they didn't received any alert. Workflow is running. How you will troubleshoot ? Choose 2

Question134: What is capability of Live Agent in the Service Cloud Console? Choose 3 answers

Question135: VP for Marketing needs to edit the Pick List values of custom Object. He needs to constantly modify the page layout. What so you need to do address the issue?

Question136: A user with permissions to create price books wants to quickly create a new product with the same information as the existing product by cloning the product. What is an important consideration when cloning a product?

Question137: Why users are not able to see "Find Duplicate" button in Lead ?

Question138: An administrator notes that there are two account records in the system with the same name. A contact record with the same name is associated with each account. Using the Salesforce merge feature, what steps should be taken to merge these accounts?

Question139: The VP of Finance wants to ensure that once an opportunity is closed, it cannot be modified by any user. How can an administrator meet this requirement?

Question140: Universal Container set a Territory Management where in managers and sales supports are in the same role. What could be the access of the Managers on Account and Opportunity? Choose 3

Question141: What password option is available for the administrator to set on content deliveries? Choose 3

Question142: How can the Social Accounts and Contacts feature be used to enrich the Salesforce data?

Question143: On a monthly basis, an administrator would like to pull data related to service contracts from Salesforce to store elsewhere. How can an administrator accomplish this? Choose 2 answers

Question144: What type of prices can the system administrator set for an organization's products? Choose 3 answers

Question145: Universal Containers wants to track expense reports and expense line Items. Values from expense line item records need to be aggregated and displayed on the expense record. What type of relationship should an administrator use to ensure that expense line items can be aggregated?

Question146: Which features are available only in Collaborative forecast ? Choose 2

Question147: How to streamline knowledge article creation process ?

Question148: How can administrator ensure article managers use specified values for custom article fields?

Question149: Admin is asked to restrict visibility of cases of a particular record type to 5 users. One user is assigned the Support Manager Profile, while the other four are assigned th Support Representative Profile. How can admin accomplish this?

Question150: A sales manager would like access to the following information:
All closed/won opportunities in the last six months for each account the manager owns.
All cases created within the last six months for each account the manager owns.
How can the administrator meet these requirements?

Question151: System admin wants to give "view all data" to users who have different profiles and differents roles ? how can he do this?

Question152: If users role is changed from Emea Sales to US Sales, what will be impact on ownerbased Sharing rule ?

Question153: Which value rolls up the hierarchy to the manager for both Customizable and Collaborative Forecasts? Choose 2 answers

Question154: What are considerations before using territory management? Choose 3

Question155: Universal Container has set the Organization Wide Defaults for all objects to private. Which profile setting would allow user to access all of the accounts within the organization? Choose 2 Answers

Question156: Universal Containers like to track Application Bugs within Salesforce. The company needs to track the bug's severity, type, status and description. Bugs should be related to Cases, but owner will be different than the owner of the case. How can the Universal Containers administrator meet these requirements?